Pre-Sales Support Services
Dynercomm is committed to delivering standardized, scientific, compliant, informationalized, and professional system design services. Leveraging extensive experience in wireless trunked communication system engineering and deployment, Dynercomm develops solutions based on customers’ actual operational requirements.
Our designs emphasize manageability, maintainability, network feasibility, flexibility, and scalability. By adopting advanced and proven technologies, communication protocols and radio standards, and selecting nationally certified reliable, practical equipment. Dynercomm ensures comprehensive signal coverage, reliable connectivity, and stable communication performance through precise network planning and deployment.
Dynercomm provides customers with practical, safe, and reliable system planning and design solutions, supported by low long-term maintenance overheads and optimized full-lifecycle costs.
System Implementation Services
Dynercomm conducts in-depth analysis of customer requirements and project characteristics. We have established a comprehensive and visualized engineering implementation and commissioning service framework for wireless trunked communication systems, covering the entire lifecycle from site survey and system design to installation, deployment, commissioning, delivery testing, and final acceptance. This framework is supported by standardized installation procedures and comprehensive project management specifications.
Through technical guidance and training, progress tracking, personnel responsibility assignment, project coordination, risk management, and structured reporting mechanisms, Dynercomm maintains real-time visibility into project progress, ensuring all project layers remain visualized and controllable while delivering high-quality system solutions.
Before formal project implementation, customers are invited to Dynercomm’s R&D Center for Factory Acceptance Testing (FAT). After system installation and commissioning, dedicated technical engineers will be stationed on-site for an extended service period. Dynercomm will also assist customers with RF spectrum license applications.
After-Sales Service System
Regular Inspection Services
Dynercomm is committed to ensuring long-term system performance and customer satisfaction by providing at least two on-site inspection services annually. Tiered dedicated inspection hotlines are available to meet differentiated customer requirements.
Our engineers conduct comprehensive preventive inspections of Motorola radio communication systems and indoor wireless coverage systems under normal fault-free operating conditions. Inspection items include, but are not limited to, hardware testing, functional performance checks, server status monitoring, equipment dust removal, performance optimization, and database maintenance, ensuring system stability and reliability.
Regular inspections play a critical role in risk prevention and proactive issue resolution. Such services extend equipment lifecycle and significantly reduce overall maintenance costs.
Upon completion of each inspection, Dynercomm provides a detailed inspection report along with professional maintenance recommendations based on the inspection findings.
Equipment Extended Warranty Services
In response to the insufficient after-sales support available for some two-way radio products in the market, as well as the limited duration of standard warranty coverage, Dynercomm has introduced extended warranty programs for radio system equipment and communication terminals based on customer requirements.
Dynercomm provides three-year extended warranty coverage for radio system equipment and terminals, helping customers reduce the financial impact of unpredictable repair costs resulting from various equipment failures. The service enables customers to plan maintenance budgets in advance and enjoy greater peace of mind.
For customers who purchase the extended warranty service, Dynercomm commits to completing equipment inspection and repair within five working days, improving equipment availability and operational efficiency.
During the warranty period, Dynercomm provides free on-site repair services and technical support. After the warranty period expires, Dynercomm continues to provide lifetime free technical support for all products supplied by the company.
Spare Parts Management Services
Dynercomm provides customers with spare parts management services, categorizing spare parts into wear-prone parts and critical spare parts.
Wear-prone parts refer to components whose performance characteristics may degrade over time or due to frequent operation. During routine system inspections and maintenance, these parts require particular attention, including regular testing of their key performance indicators.
Critical spare parts are components essential to the continuous operation of the system. Adequate inventory levels must be maintained to ensure customer requirements are met, as failures involving these components require immediate replacement with compatible spare parts to minimize system downtime.
If spare parts are no longer available due to product discontinuation by the original equipment manufacturer, Dynercomm will provide appropriate alternative solutions, including replacement equipment with equivalent performance and specifications.
Professional Technical Training Services
Leveraging Dynercomm’s extensive technical expertise and the extensive training experience of its engineering team, we have developed a comprehensive technical training program and structured course system covering Dynercomm products, solutions, and wireless trunked communication systems.
The training is designed to help users gain a thorough understanding of wireless trunked radio systems, become familiar with standardized operating and management procedures, and master routine operation and maintenance methods. The program also covers dispatch console operation, effective utilization of network monitoring and management systems, as well as the operation and usage of two-way radio terminals.
Technical Response & Support Services
Dynercomm considers customer satisfaction and loyalty as essential indicators for continuously evaluating and enhancing service quality. To support this commitment, Dynercomm has established a professional after-sales technical support system.
We provide a 24/7 service hotline, as well as online technical and application support through WeChat and email channels. Service requests are prioritized and responded to based on incident severity levels. For critical P1 incidents or high-priority P2 incidents, Dynercomm recommends that customers report issues through the hotline to ensure immediate notification and rapid response.
Customers with an active Dynercomm maintenance contract can also access dedicated support channels and enhanced service levels.
Equipment Rental Services
Dynercomm provides terminal equipment rental services tailored to specific project requirements and customers’ operational needs.
With flexible rental options, customers can meet short- to medium-term or temporary equipment needs in a more cost-effective and convenient way.
After-Sales Service Center
With over 30 years of experience, Dynercomm has established a nationwide after-sales service network covering major cities including Beijing, Shanghai, Guangzhou, Chengdu, and Jinan. Through close cooperation with multiple professional explosion-proof electrical testing laboratories and certification organizations in China, Dynercomm’s service centers are equipped with advanced, high-precision inspection and repair equipment.
Dynercomm has obtained capability certifications from the Nanyang Explosion-Proof Electrical Apparatus Research Institute (CNEx) for the repair, maintenance, and installation of explosion-proof two-way radios. The company has obtained the Explosion-Proof Electrical Equipment Repair Capability Certificate, Explosion-Proof Electrical Equipment Maintenance Capability Certificate, and Explosion-Proof Electrical Equipment Installation Capability Certificate. These qualifications make Dynercomm one of the few large-scale professional after-sales service centers in the industry with comprehensive explosion-proof certifications.
Dynercomm operates as an authorized Motorola Solutions service center. Supported by professional diagnostic and repair tools and an extensive inventory of genuine spare parts, Dynercomm delivers efficient and reliable repair services.
Dynercomm strictly follows inspection and repair procedures established by nationally recognized professional authorities, ensuring that fault diagnosis and repair for radio system equipment and two-way radios comply with national explosion-proof compliance requirements.
Dynercomm’s experienced radio communication repair engineers have completed professional training and competency assessments on explosion-proof standards and technical requirements organized by CNEx. They are qualified to perform the installation, repair, and maintenance of explosion-proof electrical equipment.
Nationwide Service Network
We aim to provide our customers with…
Comprehensive Professional Communication & Security Solutions
- Comprehensive Project Requirements Assessment
- Practical and Feasible Project Recommendations
- Accurate Solution Quotation
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